Social Engagement for WOM Supremacy

Learn how to stop losing customers by communicating with them more effectively.

Strategy & Planning
47 min
Social Media Marketing

If there’s one thing that can make or break the success of your business, it’s when, where, and how you communicate with customers. With social media growing so rapidly as a primary form of communication for customers, it’s now more important than ever to handle your social channels with great care. Social customer service is now expected and far too many customers still aren't receiving it. This class will teach you the simple yet powerful rules and tools needed to build and manage engaging, fun and profitable customer care on social.

You Will Learn

  • How to create & maintain a trusting online community
  • How using simple tools can help you keep up with social data
  • How to engage community members in a way that builds loyalty
  • How to prevent & address potential social customer service disasters
  • How to determine if you need to hire a social community manager.


Instructor: Jeannie Walters

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